F.A.Q.
Most Frequent Question And Answers
MY ACCOUNT & MY ORDER
How Long Does An Order Take To Arrive?
International orders normally arrive within 2-4 weeks of shipping. Please note that these orders need to pass through the customs office in your country before it will be released for final delivery, which can occasionally cause additional delays. Once an order leaves our warehouse, carrier shipping delays may occur due to factors outside our control. We, unfortunately, can’t control how quickly an order arrives once it has left our warehouse. Contacting the carrier is the best way to get more insight into your package’s location and estimated delivery date.
HOW WILL I KNOW THAT MY ORDER IS PLACED SUCCESSFULLY?
After placing your order, you’ll receive a confirmation email and whatsapp message with all the details, including your order ID. Once your order is shipped, you will get another message from our delivery partner to keep you updated. From there, just sit back, relax, and get ready to enjoy your awesome product(s)!
Can I send a gift directly to someone ?
Absolutely! During checkout, you can enter a different shipping address for your gift. We can also include a personalized note if you’d like to add a special messag
What types of products do you offer?.
At Knotsngifts, we specialize in handmade crochet gifts that are perfect for any occasion. Our collection includes charming items like the Crochet Heart Plushie Bouquet, designed to add a personal touch to your celebrations and home decor
How Do i know what products are on sale ?
You will find a different section of currently sale products in the home page .
How Can I Track My Order?
Once you place your order online, you will be able to see the details of the purchase, follow its preparation, and see shipping updates in the My Account area.
Is there any return policy ?
Quality products you won't need to return... because they're that good!
PAYMENT MODE
Explore our online store with peace of mind knowing that we prioritize payments and safety for all transactions.
Which Payment Methods Do You Accept ?
We accept a varity of payments option through one of the most secure payment gateway i.e Razorpay which supports all the major debit and credit cards, 50+ netbanking options, UPI, EMI and popular wallets including Google pay , phonepe , bharatpay , amazonpay , Cred , famapp , Mobikwik, PayUmoney, FreeCharge, Airtel Money, Ola Money and PayZapp. You can transact one-time and recurring payments
IS IT SAFE TO SHOP ONLINE IF I MAKE PAYMENT USING NET BANKING, DEBIT CARD, OR CREDIT CARD?
All credit card, debit card, and net banking transactions are processed through a secure, encrypted connection, ensuring your money is safe
WHY AM I NOT GETTING ANY COD OPTION ON THE PAYMENT PAGE?
Right now we dont support cash on delivery service but we are working on it and it will be available soon .
ARE THERE ANY HIDDEN CHARGES?
Discover Honest Pricing on Quality Products- What You See is What You Pay.
WHAT SHOULD I DO IF MY PAYMENT FAILS?
If you experience a payment failure, please try again and ensure the following:
- Verify that your account details, billing address, and password (for Net Banking) are correct.
- Ensure your internet connection is stable during the process.
If your account was debited despite the failure, the amount will usually be refunded within 7 business days. For further assistance, feel free to email us at knotsngifts@gmail.com.
SHIPPING AND TRACKING
Track your order every step of the way with our reliable shipping and tracking system. Know exactly where your package is.
How Can I Track My Order?
Once you place your order online, you will be able to see the details of the purchase, follow its preparation, and see shipping updates in the My Account area.
HOW DO I RECEIVE MY ORDER?
We have partnered with several trusted courier services to ensure your orders are delivered straight to your doorstep within 5-12 business days, depending on your location.
HOW LONG WILL IT TAKE FOR MY ORDER TO BE DELIVERED?
Orders within India are generally delivered within 7-8 business days in metro cities and 10-12 business days for other locations.
Please Note:Delivery times may vary due to factors such as shipping address, public holidays, or extreme weather conditions.
WHAT IF MY ORDER IS UNDELIVERED?
if our courier partners have done multiple attempts and are unable to deliver the product. In this case, the order is returned to us and we will issue a refund in the form of a Gift Card or it will debited ih your account within 7 bussiness days.
CANCELLATION POLICY
Explore our transparent cancellation policy designed to provide clarity and customer satisfaction. Check out the terms today.
HOW DO I CANCEL MY ORDER?
Cancellations will only be possible if and till the order has not been dispatched from our warehouse.
Is there any return policy ?
Quality products you won't need to return... because they're that good!
WHAT IS THE REFUND POLICY FOR RETURNS OF ORDERS PLACED DURING A SALE?
If an order placed during sale is returned to us, only the amount paid by you will be refunded in your respective account , not the current product price.
I HAVEN'T RECEIVED MY REFUND YET. WHAT SHOULD I DO?
We notify customers via email as soon as the refund process is initiated. If you haven’t received your refund yet:Check your email inbox for our refund confirmation.
MISCELLANEOUS QUESTION
Seeking more information? Perhaps your question has been addressed here
IN CASE I RETURN THE PRODUCTS, WILL THE COD/SHIPPING/GIFTING CHARGES BE CREDITED BACK?
No. These are one time charges and are non-refundable.
I WANT TO PLACE AN ORDER BUT I DON’T WANT ANY PRICE TAG OR INVOICE ATTACHED AS IT IS A GIFT FOR SOMEONE. IS IT POSSIBLE?
Currently we dont intact tags in our products but invoices do include the product details for shipping details and for easy convinience So, It is not possible to detach the invoices. But, If you want to add a note to the gift, please email the note to us at knotsngifts@gmail.com and immediately call us on our number so that we can add it before the order is shipped. Please note that the character limit for the note is 250 characters.
DO YOU TAKE BULK ORDERS/ CUSTOMISE PRODUCTS?
Yes, we absolutely do. You can message at our instagram , whatsapp or if its urgent email us with your order and design details at knotsngifts@gmail.com We’ll also try and work out a discount for you, depending on the quantity of your order.
WHAT TO DO IF I FORGOT MY PASSWORD?
Click on ‘Forgot Password’ while logging in, and we’ll email you a password reset link to regain access.
I WISH TO ADD FEW MORE PRODUCTS IN MY ORDER. WILL IT BE POSSIBLE?
Once your order is confirmed and accepted, additional products cannot be added to the same order. To purchase more items, please place a new order.